Please enter your Trade Offer URL so we can send you trade requests.
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Turkish Frequently Asked Questions
- What types of keys are accepted?
You can view the list of accepted keys below. Due to the CS update on 28.10.2019, in-game purchased keys cannot be traded. Tradable keys must be purchased from the Community Market.
🔑 Chroma Case Key
🔑 Chroma 2 Case Key
🔑 Chroma 3 Case Key
🔑 CS:GO Case Key
🔑 Clutch Case Key
🔑 Danger Zone Case Key
🔑 Falchion Case Key
🔑 Gamma Case Key
🔑 Gamma 2 Case Key
🔑 Glove Case Key
🔑 Huntsman Case Key
🔑 Horizon Case Key
🔑 Operation Breakout Case Key
🔑 Operation Phoenix Case Key
🔑 Operation Vanguard Case Key
🔑 Operation Wildfire Case Key
🔑 Prisma Case Key
🔑 Revolver Case Key
🔑 Shadow Case Key
🔑 Spectrum Case Key
🔑 Spectrum 2 Case Key
🔑 Winter Offensive Case Key - What are Steam Collection Cards and card sets?
Steam Collection Cards are virtual cards earned by playing games on Steam. These cards can be collected to create card sets, which, when completed, can be converted into game badges. Crafting game badges provides you with marketable items like emoticons, profile backgrounds, and discount coupons.
- Why is the Online Card payment method disabled?
We currently accept credit cards issued in Turkey only. We are working on expanding this to accept credit cards worldwide soon.
- Does the site track badges I’ve already crafted?
Yes, our site checks for previously crafted badges to avoid providing duplicate card sets. Note, however, that it checks your badge history, not your inventory. If you already have card sets, please craft them into badges before purchasing new sets.
- My profile photo/name is displayed incorrectly on the site. How can I fix this?
Our site saves your profile photo/name as a browser cookie for faster service. If your information has changed, you can update it by clicking on your profile photo in the top right or selecting 'Your Steam Level' under the Steam Level Calculator on the homepage.
- I made a purchase. Why didn’t I receive the trade offer?
If the trade offer does not appear after a few minutes, try again. If the issue persists, visit the Support page to contact our team, who will assist you promptly.
- Can I use the Online Payment method?
We are working on accepting all credit cards soon and will announce when worldwide payment options are available.
- I sent a ticket. When will I receive a response?
Our average response time is 15 minutes, with a maximum wait time of 24 hours.
- My level is displayed incorrectly on the site. How can I update it?
Your level information is saved as a browser cookie for convenience. If your level has changed, click on your profile photo or 'Your Steam Level' under the Steam Level Calculator on the homepage to refresh the information.
- Can I craft card sets for games I don't own?
Yes, you can craft card sets for games that you don’t own.
- What does 'Sorry, but I’m not allowed to accept trade hold' mean?
This error occurs due to security restrictions from Steam. Possible causes include:
+ Your inventory is private.
+ You’re not using the Steam Mobile Authenticator.
+ The Steam Mobile Authenticator has not been active for at least a week.
+ You have a trade ban.
+ You accessed Steam from a new device. - What does 'Unfortunately, X sets are available for you, Y sets are required for your request' mean?
This message appears when there aren’t enough card sets in our inventory to meet your request. A maximum of five card sets can be crafted from the same game, so higher levels may require sets from multiple games. Our site is optimized for levels 1-150, where we aim to provide the best value for your investment.
- I accepted the trade offer, but the items aren't in my inventory. Why?
As the number of items in a trade offer increases, completion time increases proportionally. A trade involving around 100 cards (~10 sets) takes about 4-5 minutes. If needed, verify the status by rechecking the trade offer. You may see an error stating 'Sorry! An error occurred during your transaction,' indicating that the trade is still processing.
- I have the required items in my inventory, but the site says otherwise. Why?
Ensure that none of your items have a trade ban. If your items are tradeable and the issue continues, confirm that your payment method includes accepted keys.
- What types of keys are accepted?
You can view the list of accepted keys below. Due to the CS update on 28.10.2019, in-game purchased keys cannot be traded. Tradable keys must be purchased from the Community Market.
🔑 Chroma Case Key
🔑 Chroma 2 Case Key
🔑 Chroma 3 Case Key
🔑 CS:GO Case Key
🔑 Clutch Case Key
🔑 Danger Zone Case Key
🔑 Falchion Case Key
🔑 Gamma Case Key
🔑 Gamma 2 Case Key
🔑 Glove Case Key
🔑 Huntsman Case Key
🔑 Horizon Case Key
🔑 Operation Breakout Case Key
🔑 Operation Phoenix Case Key
🔑 Operation Vanguard Case Key
🔑 Operation Wildfire Case Key
🔑 Prisma Case Key
🔑 Revolver Case Key
🔑 Shadow Case Key
🔑 Spectrum Case Key
🔑 Spectrum 2 Case Key
🔑 Winter Offensive Case Key - What are Steam Collection Cards and card sets?
Steam Collection Cards are virtual cards earned by playing games on Steam. These cards can be collected to create card sets, which, when completed, can be converted into game badges. Crafting game badges provides you with marketable items like emoticons, profile backgrounds, and discount coupons.
- Why is the Online Card payment method disabled?
We currently accept credit cards issued in Turkey only. We are working on expanding this to accept credit cards worldwide soon.
- Does the site track badges I’ve already crafted?
Yes, our site checks for previously crafted badges to avoid providing duplicate card sets. Note, however, that it checks your badge history, not your inventory. If you already have card sets, please craft them into badges before purchasing new sets.
- My profile photo/name is displayed incorrectly on the site. How can I fix this?
Our site saves your profile photo/name as a browser cookie for faster service. If your information has changed, you can update it by clicking on your profile photo in the top right or selecting 'Your Steam Level' under the Steam Level Calculator on the homepage.
- I made a purchase. Why didn’t I receive the trade offer?
If the trade offer does not appear after a few minutes, try again. If the issue persists, visit the Support page to contact our team, who will assist you promptly.
- Can I use the Online Payment method?
We are working on accepting all credit cards soon and will announce when worldwide payment options are available.
- I sent a ticket. When will I receive a response?
Our average response time is 15 minutes, with a maximum wait time of 24 hours.
- My level is displayed incorrectly on the site. How can I update it?
Your level information is saved as a browser cookie for convenience. If your level has changed, click on your profile photo or 'Your Steam Level' under the Steam Level Calculator on the homepage to refresh the information.
- Can I craft card sets for games I don't own?
Yes, you can craft card sets for games that you don’t own.
- What does 'Sorry, but I’m not allowed to accept trade hold' mean?
This error occurs due to security restrictions from Steam. Possible causes include:
+ Your inventory is private.
+ You’re not using the Steam Mobile Authenticator.
+ The Steam Mobile Authenticator has not been active for at least a week.
+ You have a trade ban.
+ You accessed Steam from a new device. - What does 'Unfortunately, X sets are available for you, Y sets are required for your request' mean?
This message appears when there aren’t enough card sets in our inventory to meet your request. A maximum of five card sets can be crafted from the same game, so higher levels may require sets from multiple games. Our site is optimized for levels 1-150, where we aim to provide the best value for your investment.
- I accepted the trade offer, but the items aren't in my inventory. Why?
As the number of items in a trade offer increases, completion time increases proportionally. A trade involving around 100 cards (~10 sets) takes about 4-5 minutes. If needed, verify the status by rechecking the trade offer. You may see an error stating 'Sorry! An error occurred during your transaction,' indicating that the trade is still processing.
- I have the required items in my inventory, but the site says otherwise. Why?
Ensure that none of your items have a trade ban. If your items are tradeable and the issue continues, confirm that your payment method includes accepted keys.